In order to provide waterproof, heat resistant food utensils that can be used safely, all OKECRAFT products are impregnated with resin and then are coated with a layer of polyurethane. Both are approved as methods to strengthen materials by Food Sanitation Act of Japan. 

For the first-time users

Before using, wash it 2 to 3 times with warm water around 40 degrees Celsius and use a soft towel to wipe it dry. To make our food utensils heat resistant, they are all coated with a thick layer of polyurethane. If you find the odor intolerable, please refer to the following steps to deodorize. 

① Wash in one direction, bottom to rim, using dish detergent and non-scratch sponge.

② Add hot water of 70~80 degrees Celsius in and leave it for a while; after that, dump the water in your sink.

③ If you cannot get rid of lingering odors, repeat ② several times.

How to care for your OKECRAFT products

To ensure a longer lasting product, please take notice of the following points below. 

① OKECRAFT is not microwave safe or dishwasher safe.

② Let the boiled water cool down before pouring it in your OKECRAFT products.

③ Avoid washing it with hot water, and remember use a dishtowel to wipe it dry.

④ To remove grease, soak your nonabrasive sponge in dish detergent and use it to scrub the oily utensils softly.

⑤ Do not scrub any harder than necessary while cleaning, for the coating around the rim is easy to come off.

⑥ Avoid using with scrubbing brush, polishing powder, metallic cutlery as these items may cause cracks and dark stains to OKECRAFT product.

Repairs

We hope that our customers find OKECRAFT as a ray of joy in their lives and use it for a lifetime. Thus, if you find your product is in need of a repair, our repair service is here to help! If you accidentally break it, collect the pieces and keep them carefully. Do not try to glue back together broken parts.

For further information please fill out the contact form here.