About OKECRAFT Center
|Trader||Oketo Forest Culture Promotion Association|
|Address||439-4 Oketo, Oketo-cho, Tokoro-gun, Hokkaido|
About payment methods
You can pay by credit cards, PayPal, cash on delivery (Sagawa e-Collect Service) and bank transfer (Japan Post Bank/Kitami Shinkin Bank)
① Shipping fees
Shipping fees (tax included)
※ The prices displayed above are tax-inclusive.
※ Free delivery for 16,500 yen (tax included) or more per order with only one delivery destination.
※ Sagawa Express is designated as our only shipping method.
※ Packages delivered to Okinawa Prefecture will be sent via Yu-Pack parcel service from Japan Post.
※ For packages delivered to island areas other than Okinawa Prefecture, we will provide a different cost estimate.
② Handling fee for Cash on delivery
|under 10,000 yen||330 yen|
|under 30,000 yen||440 yen|
|under 100,000 yen||660 yen|
|under 300,000 yen||1,100 yen|
③ Bank transfer fees
If you choose to pay by bank transfer, you will be responsible for transfer fees.
If you choose bank transfer as your payment option, we reserve the right to cancel your order if the payment is not fulfilled within 7 days from the day you place your order.
If the product is in stock, the delivery will take place within 3 working days once the order is placed. You will receive a delivery reminder via email when we are ready to deliver your order.
If the product you ordered is out of stock or currently unavailable, we will contact you via phone or email within 3 working days beginning on the day you place your order.
※ Delivery time depends on your delivery address, when you complete the payment, the traffics, and the weather.
※ If the product you ordered is out of stock, we will contact you in order to reschedule your delivery date.
All orders are subject to stock availability and some of our products will be sold in limited quantities.
If you wish to buy in large quantities, please contact us in advance for more details (stock availability, estimated delivery date, etc.).
We strive to provide products of the best quality. If you receive defective or wrongly delivered products, please contact us within 7 days so we can arrange for the products to be returned or exchanged without delay.
We will bear the shipping fees and other charges for the return/exchange.
Please note that we don’t offer exchanges for any limited or sale products; in that case, we will gladly refund the cost.
Product return deadline
Please contact us within 7 days beginning on the day you receive products, otherwise we will not be able to process returns/exchanges.
Returns/Exchanges shipping costs
For non-defective or undamaged products, you are required to bear the shipping fees for the return/exchange. We kindly ask for your understanding.